Privacy Policy

Privacy Notice

Everything we do with information about people, such as how we collect it and who we share it with, has to comply with Data Protection legislation. A key part of this is being open about how we use information and what rights you have in respect of information we hold about you.

The information we hold

We collect information about people who live in Cambridgeshire as well as people outside the county who use services that we provide. What information we collect varies according to the services people receive.

Most of the information we hold starts as a result of:

• An individual directly contacting us      wanting to use one of our services.
• Another organisation, such as an NHS      body, making a referral to us, generally on the individual’s behalf and      with their knowledge.

We also hold some information about individuals that other organisations are required to provide to us as the County Council in Cambridgeshire. Primarily this involves early years settings and schools in the county providing us with core information about the children attending their establishments.  Schools and early years settings should provide you with their own privacy notices that will explain what information they collect and who they share it with.

Why do we have it and what do we use it for

The main public services we provide are as follows:

Adults and Older People

• Prevention, early intervention and      support for vulnerable adults
• Assessment of the needs of older people      and providing services that meet assessed eligible needs, support choice      and control and maximise independence.
• Safeguarding and protecting vulnerable      adults from abuse.

Who we share information with and why

We share information with a range of different types of people and organisations depending on the service being provided or the statutory requirement that we have to comply with. The types of recipients include:

• Service users (and families where      relevant)
• Local government organisations 
• Health and social care organisations and      professionals (NHS bodies such as GPs, NHS Cambridgeshire and      Peterborough, Cambridgeshire and Peterborough Foundation Trust,      Cambridgeshire Community Services NHS Trust)
• Education establishments such as schools,      colleges and early years settings
• Courts, tribunals and prisons
• Legal representatives
• Fraud prevention agencies
• Debt collection agencies
• Housing associations and landlords

How long we keep hold of information for

We only keep information for as long as it is needed. This will be based on either a legal requirement (where a law says we have to keep information for a specific period of time) or accepted business practice. This is set out in our retention schedule.

Your rights

You have various rights around the data we hold about you.

• Right of access (to receive a copy of      your personal data)
• Right to rectification (to request data      is corrected if inaccurate)
• Right to erasure (to request that data is      deleted)
• Right to restrict processing (to request      we don’t use your data in a certain way)
• Right to data portability (in some cases,      you can ask to receive a copy of your data in a commonly-used electronic      format so that it can be given to someone else)
• Right to object (generally to make a      complaint about any aspect of our use of your data)
• Right to have explained if there will be      any automated decision-making, including profiling, based on your data and      for the logic behind this to be explained to you.

Any such request can be submitted to the Data Protection Officer. Whether we can agree to your request will depend on the specific circumstances and if we cannot then we will explain the reasons why.

If we are processing your information based on you giving us consent to do so, you have the right to withdraw your consent at any time. Doing so may mean we are unable to provide the service you are hoping to receive and the implications of you giving or withdrawing your consent will be explained at the time.

If you are unhappy with any aspect of how your information has been collected and/or used, you can make a complaint to the Data Protection Officer.

Data Protection Officer Contact Details

If anything in this notice is not clear, or if you have further queries, please get in contact with Fenland Community Angels on 07784 32 50 90 or email kim@fenlandcommunityangels.com